Careers
AIRTECH Europe guarantees varied areas of responsibility with interesting challenges. As a company operating worldwide, we expect from our employees in addition to professional competence and commitment also the necessary social skills in order to be successful in international dealings with demanding customers in a sustainable manner.
Therefore, we put great emphasis on continuous personnel development and promote the permanent exchange of knowledge with our various companies on site.
Is there no suitable position for you at the moment among the advertised positions?
We appreciate any unsolicited application - regardless of whether you want to come to our company with professional experience or as a young professional, as an intern or as part of your bachelor or master thesis.
For this, send your complete documents to: airtecheu-HR@idexcorp.com
Customer Service Representative (m/w/d)
for the location Argentona, SpainIDEX Corporation offers technologically sophisticated solutions for rapidly growing niche applications. IDEX is a publicly traded company headquartered in Northbrook, USA. AIRTECH Europe, based in Schweinfurt, Germany and in Barcelona, Spain, is part of IDEX Corporation. The businesses were consolidated into the Performance Pneumatics platform in 2024 with the goal of achieving above-average growth, particularly in the EMEA region—both organically through innovations with clear differentiation potential and through acquisitions. The Performance Pneumatics division includes a portfolio of compressors, blowers, and vacuum pumps under the AIRTECH, GAST, and Jun-Air brands.
This position has the mission to lead the comprehensive management of customer service, acting as the functional reference for the area and ensuring a high level of service within a multinational industrial environment. The role has a strong strategic component in cross-functional coordination, advanced operational management, and the continuous improvement of Customer Service and Commercial Back Office processes.
Key Functions and Responsibilities:
❖Comprehensive and advanced management of national and international customer orders, from receipt through final delivery
❖ Entry, validation, and optimization of orders and commercial terms in the ERP system
❖ Confirmation and negotiation of delivery terms with customers (dates, quantities, priorities, and alternative solutions)
❖ Expert support to strategic customers and resolution of high-impact incidents
❖ Prepare and manage export and customs documentation in compliance with regulations
❖ Proactive monitoring of deliveries, anticipating risks and proposing action plans
❖ Supervision and validation of customer invoicing
❖ Functional coordination with Logistics, Production, and Sales to optimize service levels
Competencies:
❖ Experience in customer service will be strongly valued
❖ Strong export know-how (Incoterms, export documentation, customs processes)
❖ High level of organization, planning, and prioritization skills
❖ Strong sense of ownership and follow-through
❖ Proactive, solution-oriented mindset
❖ Excellent communication skills and functional leadership capabilities
❖ Customer-oriented with a focus on continuous improvement
❖ Strong teamwork and cross-department collaboration
❖ Minimum Languages & levels required: Spanish C1, English B2, French B2. Catalan will be valued. Important: Good level of English & French is required to have conversations and exchange emails with customers
Education & Experience:
❖ Education: Business Administration, Professional education (Advanced Technical Certificate) or equivalent qualification in an industrial environment
❖ Solid experience (minimum 2 years) in Customer Service or Supply Chain positions
❖ Extensive experience in ERP management (SAGE), Microsoft Office, Excel, etc.
Look forward to an innovative, dynamically growing company that offers you plenty of freedom, a trusting atmosphere, and room for initiative within a motivated and collaborative team.
We look forward to receiving your application!
Customer Service Representative
AIRTECH Europe GmbH
A Unit of IDEX Corporation
Eva-Maria Schindler
Personal
Carl-Zeiss-Str. 25
97424 Schweinfurt
Contact: Airtecheu-HR@idexcorp.com